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Didn't receive account's client credentials

Hello team, I did not receive any client credentials (client id and secret) for the backstage api. I have tried to mail the support but there's no reply for a week. Can you please help me? I also have a taboola account.

This is our Reference ID #: ref:_00Dd0eHCX._5003o1SDUgq:ref

Thanks,
Ritwik B